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Billing, Cancellation & Refund Policy

Our policy for subscriptions, credits, cancellations, and refunds.

# Promptyx Billing, Cancellation & Refund Policy

Effective Date: 12-Aug-2026 (v1.0)

Last Updated: 12-Aug-2026 (v1.0)

This Billing, Cancellation & Refund Policy explains how subscriptions, usage credits, top-ups, cancellations, failed payments, refunds, and chargebacks work for Promptyx. This policy forms part of the Promptyx Terms of Service.

Promptyx is operated by Modern Enterprise, based in Kolkata, West Bengal, India ("Promptyx", "we", "us", or "our").

1. Billing Overview

Promptyx may offer:

  • free plans or free trial access
  • paid subscriptions for access to premium features
  • usage credits, wallet balance, or prepaid top-ups for AI-powered features
  • metered or usage-based features such as prompt execution, AI improvement, model comparison, and response evaluation

Your pricing page, checkout page, billing page, invoice, receipt, or order confirmation will describe the plan, billing cycle, price, currency, included features, taxes, and usage limits that apply to your purchase.

2. Free Plans and Free Trials

We may offer free plans or free trials. During a free plan or trial:

  • features may be limited
  • usage limits may apply
  • AI-powered features may require credits or top-ups
  • we may change, limit, suspend, or end free access at any time

If a free trial requires payment information and converts into a paid subscription, we will disclose that before checkout or activation.

3. Subscriptions

Paid subscriptions may be billed monthly, yearly, or on another cycle shown at checkout.

By purchasing a subscription, you authorize Promptyx and its payment providers to charge your selected payment method for:

  • subscription fees
  • renewal fees
  • usage charges, where applicable
  • top-ups or credit purchases
  • applicable taxes, duties, and transaction fees

Unless stated otherwise at checkout, subscriptions renew automatically at the end of each billing period until canceled.

Subscription Fee Allocation: Each paid subscription fee is divided between platform service access and AI usage credits. A designated portion of your subscription fee is credited directly to your account's Promptyx credit wallet for online AI prompt engineering, execution, testing, model comparison, and evaluation features. The remaining portion of the subscription fee is retained by Promptyx to cover platform access, workspace management, prompt versioning tools, infrastructure, maintenance, and support services.

4. Usage Credits, Wallet Balance, and Top-Ups

Promptyx may require credits, wallet balance, or prepaid top-ups for AI-powered features, including:

  • prompt execution
  • AI prompt generation
  • AI prompt improvement
  • model comparison
  • response evaluation
  • testing sample files or data
  • other metered or usage-based features

Top-Up Credit Rules & Fee Structure:

  • Minimum Top-Up: The minimum top-up purchase amount is USD $5.00 (or equivalent in local currency).
  • Top-Up Processing & Service Fee: Purchases of additional prepaid top-up credits are subject to a processing and platform fee of USD $0.50 + 10% of the top-up amount. This fee covers non-recoverable payment gateway transaction charges, currency exchange processing, and administrative handling. The total amount charged and the resulting credit balance added to your wallet will be clearly displayed before checkout confirmation.

Dynamic Credit Consumption, Real-Time Model Pricing, and Margins:

  • Dynamic Token Rates & Markups: Credit consumption rates for prompt executions, model calls, comparisons, and evaluations are dynamic and subject to real-time adjustments. Because third-party AI model providers frequently update their API token pricing, exchange rates fluctuate, and operational processing costs shift, Promptyx updates model token pricing, system markups, service margins, and processing rates multiple times per day.
  • In-App Display Prior to Execution: Applicable or estimated credit costs for an AI model execution are displayed in the application interface or billing settings prior to run execution.
  • Model Deprecation & API Shifts: Third-party AI providers may deprecate, modify, rate-limit, or discontinue specific models at any time without prior notice. Promptyx reserves the right to adjust model credit consumption rates, modify supported models, or replace deprecated models in real time to reflect current computational costs and provider pricing. Dynamic credit rate adjustments apply to future prompt runs and do not alter purchased account credit balances.

Referral Credits & Program Rules:

Promptyx may offer a referral program where existing users can invite new paid subscribers:

  • Referral Reward Rate: Referrers earn 10% of the subscription fees paid by each new referred customer during that referred customer's first 1 year (12 months) of active paid subscription.
  • Credit Wallet Credit: Referral rewards are credited to the referrer's Promptyx credit wallet as Referral Credits for use on platform services, AI prompt execution, testing, and model evaluation features.
  • Non-Cash Platform Credits: Referral credits are non-cash, non-transferable, and non-refundable platform service credits. During active account operation or upon account closure, Referral Credits cannot be withdrawn, redeemed for cash, or paid out to a bank account.

Promptyx may provide promotional credits, including activation or subscription credits. Promotional credits:

  • are not cash
  • are not transferable
  • are not redeemable for cash
  • are not refundable
  • may expire, be limited, or be withdrawn according to platform rules

Paid top-up balance or account credit balance does not expire due to inactivity. If your account is suspended or closed, your remaining paid balance will be accessible upon reactivation or refundable upon request, subject to this policy and applicable law.

Promotional credits and referral credits may expire after a period of account inactivity or upon account suspension or closure, as described in platform rules.

Unless otherwise stated, promotional credits, referral credits, and paid balance may be consumed in the order determined by Promptyx at the time of use.

5. Pricing, Currency, and Taxes

Prices are shown in the currency displayed at checkout.

Applicable taxes, including GST, VAT, sales tax, withholding tax, digital services tax, or other transaction taxes, may be charged where required.

For India-based customers, payments may be processed through an India-focused payment provider. For international customers, payments may be processed through a global payment provider.

Promptyx may update pricing from time to time. Unless stated otherwise or required by law, price changes generally apply to future billing periods, renewals, or future purchases, not completed purchases.

6. Payment Providers

Payments are processed by third-party payment providers. We do not intentionally store full card numbers or bank account details on Promptyx servers.

Your payment provider may apply its own terms, privacy policy, fraud checks, fees, conversion rates, bank charges, or processing timelines.

7. Failed Payments

If a payment fails:

  • we may retry the payment
  • we may ask you to update payment information
  • we may suspend, downgrade, restrict, or cancel paid access
  • we may pause usage-based features or AI-powered features
  • we may provide a short grace period where appropriate

If a subscription payment fails after activation, we may provide a grace period of up to 3 business days to complete payment or update payment details. If payment is not completed within that period, the subscription may be canceled, downgraded, or restricted.

8. Cancellation

You may cancel your subscription at any time through billing settings where available or by contacting us at admin@promptyx.tech.

Unless otherwise stated:

  • cancellation stops future automatic renewals
  • cancellation does not create a refund of subscription charges or plan fees
  • your subscription remains active until the end of the already-paid billing period
  • cancellation does not erase your account or Customer Content by itself
  • remaining paid credits and top-ups are handled separately from subscription cancellation

We will not intentionally make cancellation materially harder than sign-up. If you cannot cancel through the product interface, contact us at admin@promptyx.tech and we will assist.

9. Refund Policy & Subscription Refund Rules

Unless required by mandatory consumer law or expressly approved by Promptyx, all purchases and subscription charges are governed by the following refund rules:

A. Monthly Subscriptions

  • Strictly Non-Refundable: Monthly subscription charges are strictly non-refundable upon cancellation. Canceling a monthly subscription stops future automatic billing renewals, but no refund will be issued for the active monthly plan fee.

B. Multi-Month & Annual Subscriptions (6-Month & 12-Month Plans)

  • First 20-Day Refund Window: If a customer cancels a 6-Month or Annual (12-Month) subscription within the first 20 calendar days of the initial subscription purchase date:
  • 6-Month Subscription: The customer is eligible for a pro-rated subscription fee refund covering the remaining 5 months of the subscription term (the first month's plan fee is retained by Promptyx).
  • Annual (12-Month) Subscription: The customer is eligible for a pro-rated subscription fee refund covering the remaining 11 months of the subscription term (the first month's plan fee is retained by Promptyx).
  • After 20 Calendar Days: If cancellation is requested after the first 20 calendar days, 6-Month and Annual subscription fees become strictly non-refundable for the remainder of the subscription term.

C. Processing Cost Cap & Exceptions

  • Processing Costs on Approved Refunds: To the maximum extent permitted by applicable law, approved refunds may be reduced by actual non-recoverable payment processing, currency conversion, bank settlement, tax, and administrative costs, capped at 20% of the refundable amount.
  • Carve-Out Exceptions: This deduction does not apply to refunds resulting directly from duplicate billing caused by Promptyx, technical errors caused by Promptyx systems, failure by Promptyx to provide the purchased service, or where non-waivable mandatory consumer protection laws require a full refund without deduction.

9.1 Accidental or Excess Payments & Partial Refunds

If a customer makes an accidental purchase, duplicate transaction, or excess payment (such as purchasing top-up credits in error or selecting an unintended plan tier):

  • Minimum Maintained Balance Requirement: To be eligible for a partial refund, the customer's account must maintain the minimum required subscription fee or credit balance corresponding to their active billing tier (Monthly or Annual/6-Monthly). The excess unconsumed portion of the payment may be evaluated for a partial refund, provided the mandatory subscription tier balance and consumed usage remain fully covered.
  • Processing Costs Cap: Any approved partial refund for accidental or excess payments may be reduced by actual non-recoverable payment processing, currency conversion, bank settlement, tax, and administrative costs, capped at 20% of the refundable amount, except where a carve-out exception or mandatory consumer law requires otherwise.
  • Tax Handling at Checkout & Refunds:
  • B2B Purchases (with valid GSTIN / VAT ID): When a business customer provides a valid business tax ID (such as a verified GSTIN for India or VAT ID for EU/UK) at checkout, taxes (e.g., GST/VAT) are generally exempted or zero-rated under reverse-charge mechanisms by our Merchant of Record / payment processor. Because no tax was collected at checkout, only actual non-recoverable processing costs, capped at 20%, are deducted from the excess refundable amount.
  • B2C Purchases (without Tax ID): For consumer purchases where local digital services tax, sales tax, GST, or VAT was collected at checkout and remitted to tax authorities by our payment processor, refunds are processed according to payment processor and local tax regulations. Where remitted taxes cannot be clawed back or adjusted, the actual tax amount withheld on the original transaction (as recorded on the purchase invoice — e.g., 18% GST for India or local VAT rate) is non-refundable by Promptyx. Customers may seek to claim back or credit such taxes directly from their country's tax authority in accordance with local tax laws.
  • Submission Window: Requests for accidental or excess payment refunds must be submitted to admin@promptyx.tech within 5 business days of the transaction date. Requests submitted after 5 business days, or where the excess credits have already been consumed, are non-refundable.

10. Non-Refundable Items

Unless required by law or expressly approved by Promptyx, the following are non-refundable:

  • subscription charges and plan fees paid for active or prior billing periods (outside the first 20 days for multi-month plans)
  • promotional credits, activation credits, referral credits, and bonus credits
  • used or consumed credits
  • used or partially used top-ups
  • AI model calls, prompt runs, evaluations, comparisons, or generated outputs already processed
  • prior billing periods
  • taxes, duties, payment processing charges, bank fees, currency conversion charges, or third-party fees where non-recoverable
  • services suspended or terminated due to violation of the Terms of Service or Acceptable Use rules
  • fees for beta, pilot, discounted, or special offers marked as non-refundable

11. Mandatory Consumer Rights

Nothing in this policy limits cancellation, refund, cooling-off, withdrawal, or consumer protection rights that cannot be waived under applicable law.

For some jurisdictions, especially where consumer protection laws apply to digital services or digital content, users may have mandatory rights depending on location, customer type, purchase method, and whether service delivery or digital content access has already started.

Where a mandatory law conflicts with this policy, the mandatory law will apply.

12. Refund Process

To request a refund, contact admin@promptyx.tech with:

  • your account email
  • date of purchase
  • payment receipt, invoice, or transaction ID, if available
  • plan or top-up purchased
  • reason for the request

Approved refunds will be returned to the original payment method where possible. Processing times depend on the payment provider, bank, card network, country, and payment method.

Refund approval does not guarantee immediate bank settlement.

13. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute without first contacting us, we may suspend or restrict your account while the dispute is reviewed.

If a chargeback is resolved in our favor, we may restore access at our discretion and may recover unpaid amounts, dispute fees, provider costs, or related losses where permitted by law.

Fraudulent chargebacks, repeated payment disputes, or abuse of refund processes may result in account suspension or termination.

14. Plan Changes

Promptyx may allow upgrades, downgrades, renewals, or plan changes. These may:

  • apply immediately
  • apply at the next renewal
  • change included features, limits, credits, or pricing
  • create prorated charges or credits where supported

Any proration, credit treatment, or immediate charge will be shown in checkout or billing settings where applicable.

15. Account Inactivity, Suspension, and Closure

Canceling a subscription does not automatically delete your account or Customer Content.

Account Inactivity

If your account shows no meaningful activity for 6 consecutive months — including no login, prompt execution, credit use, or other qualifying activity — we may send you notification emails and subsequently suspend your account.

A suspended account may be reactivated by purchasing an active paid subscription (monthly or 6-monthly plan) and contacting us at admin@promptyx.tech. Reactivation is not available on free plans. Account suspension does not result in forfeiture of any paid credit balance. Your remaining paid credits will be fully restored and accessible upon reactivation with a valid paid subscription.

Paid Credit Balance & Non-Cash Credits on Account Closure

Paid credit balances do not expire and are not refundable upon voluntary account closure while keeping the option to reactivate. If you close your account and later choose to reactivate it, your remaining paid credit balance will be restored and accessible upon reactivation. Reactivation requires purchasing an active paid subscription (monthly or 6-monthly plan). Contact us at admin@promptyx.tech to reactivate a previously closed account.

If you choose to permanently close your account and request a final settlement of remaining paid balance:

  • Paid Credits Settlement: Remaining unconsumed paid credit balances may be evaluated for a refund, provided the total refundable paid balance exceeds USD 5.00 (or equivalent), subject to a 20% processing fee to cover payment gateway payout charges and bank processing fees.
  • Promotional & Referral Credits: Promotional credits, activation credits, referral credits, and bonus credits are non-cash platform credits and are forfeited upon account closure.

If you want to close your account or request deletion of personal data, contact us according to the Privacy Policy. Some billing, tax, transaction, fraud prevention, dispute, security, or legal records may be retained as required or permitted by law.

16. Service Discontinuation

Planned Discontinuation

If Promptyx decides to permanently discontinue the Service, we will provide users with at least 45 days advance notice by email and by a notice posted on the Promptyx website. During this notice period:

  • Users may continue to use their remaining paid credit balance normally.
  • Users may request a refund of their remaining unconsumed paid credit balance. During a planned service discontinuation initiated by Promptyx, refunds of remaining paid credit balances are exempt from Promptyx platform penalty fees, deducting only non-recoverable third-party payment processor transaction charges, subject to a minimum refundable balance of USD 5.00. Balances of USD 5.00 or less are non-refundable.
  • Promotional credits, referral credits, or other non-cash credits are non-refundable and will not be included in any discontinuation refund.

After the notice period ends and the Service is discontinued, any remaining unclaimed paid credit balance will be forfeited.

Insolvency or Involuntary Closure

In the event Promptyx ceases operations due to insolvency, bankruptcy, regulatory action, or other circumstances beyond our reasonable control, we will make reasonable efforts to provide advance notice and process refunds where commercially feasible. However, Promptyx cannot guarantee the refund of paid credit balances in the event of insolvency or involuntary closure. Users acknowledge and accept this risk when purchasing credits or top-ups. In such circumstances, users may have rights as unsecured creditors under applicable insolvency law.

17. Changes to This Policy & Notification Method

We may update this policy, platform rules, credit rates, or pricing from time to time as deemed necessary for platform operations, compliance, or provider changes.

  • Notification Method: When policy changes or credit rate adjustments occur, we will provide notice by updating the "Last Updated" date on this policy, posting an In-App notification message, displaying a dashboard alert, or updating relevant platform pages.
  • No Individual Email Requirement: Promptyx is not required to send individual email notifications for routine policy updates, credit consumption rate adjustments, or dynamic model pricing changes. Users are encouraged to review platform policies and In-App notifications periodically.
  • Acceptance: Your continued access to or use of Promptyx following an updated policy or In-App notification constitutes acceptance of the modified policy and rates.

18. Contact

For billing, cancellation, refund, or payment questions, contact:

Modern Enterprise

Kolkata, West Bengal, India

Email: admin@promptyx.tech

Website: https://www.promptyx.tech/